The charge from Playa Azul Resort will appear in your Bank Statement as Dolphin Beach Rentals & Management , LLC.
During the check-in process, you will be required to sign a copy of the Rental Rules acknowledging that you have read and agree with these rules.
Check-in is at 4:00 p.m.
Check-out is at 11:00 a.m.
Late check-out may not be available depending on occupancy levels.Playa Azul Resort reserves the right to charge its guests $25.00 USD for late check-out.
Reservation and Front Desk personnel cannot authorize or suggest late check-out will be available.
The person whose name appears on the reservation will be held liable for the entire amount of any damages, losses or theft (in excess of the deposit) caused by any member of his/her party.
There are NO REFUNDS with in 30 days of check in date.
No hay rembolsos dentro de los 30 dias a la fecha de su llegada.
- Guest may reschedule each reservation one time at no cost. Any subsequent reschedule is subject to an additional $20 fee.
- Changes in reservations are subject to current rates. If you need to reschedule a stay you will be credited the amount of your prior reservation towards the new one. Any difference in price will need to be paid.
- If rescheduling of a reservation is done within the period that would have resulted in a cancellation fee, then amount of that fee will be applied towards any subsequent cancellations. This means you can not change a reservation out to a further date, and then later cancel the reservation and avoid the initial fees.
- Any refunds that are the result of rescheduling are subject to a 3% finance fee.
PLEASE REMEMBER PLAYA AZUL RESORT IS NOT A STANDARD HOTEL.
EACH CONDO AND VILLA IS PRIVATELY OWNED AND THE DECOR AND AMENITIES IN EACH UNIT WILL VARY.
Bracelets identifying you and your party are required to be worn for the duration of your stay. Occupancy limits are strictly adhered to at Playa Azul Resort. If you bring additional guests to the property that are not within the occupancy limits you may be subject to eviction and will not receive a refund.
Playa Azul Resort staff reserves the right to question any guest not wearing a bracelet while on the property.
No refunds will be given for early departure or for eviction from the property.
The person whose name is on the reservation must be present and present a valid form of photo identification in order to receive the key.
Rental guests are prohibited from bringing pets on the property, regardless or breed or size.
Smoking inside the condos and villas is strictly prohibited. If found smoking security deposit will be forfeited.
No fireworks or bonfires are permitted on the property.
Motorized vehicles of any type, including ATVs are prohibited on the Beach. ATV’s and trailers must be parked on the perimeter of the parking lots.
Playa Azul Resort Management reserves the right to request that a guest move their trailer if necessary.
Only registered Playa Azul Resort guests are permitted inside the resort.
Loud music or behavior that is disruptive to other guests is strictly prohibited.
Pool and hot tub rules are posted throughout the resort and must be followed by all Resort guests and owners.
No glass is allowed at the pool at any time.
During the winter and low-season, no less than one pool and hot tub will be heated. The pool heating schedules are determined by occupancy levels. Electricity in Mexico is prohibitively expensive and in order to keep our rental rates reasonable during the winter and low-seasons, not all the pools and hot tubs at the Resort will be heated.
Each unit at Playa Azul Resort is privately owned. Furniture and decorations may change from time to time. Playa Azul Resort updates the photos on a timely basis, but cannot guarantee your unit will look exactly as it does on our website or a third-party booking site. There may be instances where we will need to re-accommodate you to a comparable unit due to circumstances beyond our control and no refunds will be given so long as the unit is similar to the original reservation.
No refunds or discounts will be given in the event of water or electrical outages that may occur that Playa Azul Resort does not have control over.
Additional Resort rules are posted throughout the resort and are incorporated
herein by reference.
From USA: 1-800-460-1424
Desde México: 001-623-239-0473, 638-384-4857