FAQ

Frequently Asked Questions

• Where is Playa Azul?

  *Click to view full image*Click to view full image
  

  The new route to get to Play Azul.

  
  This GPS google maps link will take you to the entrance of Playa Azul New Road.
  
  

  Click Here for > GPS Google Maps directions

  
  

  • Approaching town from Sonoyta, exit at the overpass and go under it to take highway 3 East.
  
  
  • Go East about 9.5 miles
  
  
  • (GPS Final Point) Turn right and follow Playa Azul Resort signs for about 3.43 miles.
  
  
  • Turn Left and drive for 1 mile.
  
  
  • Turn right towards Playa Azul Resort, his part of the road goes for about 1.0 miles.
  
  
  • Then take a left turn for about 120 yards. Then go right to get into the parking area.
  
  
  • Walk through the block security tunnel to the elevator on the Parking P Level. The Lobby is the L Level.
  
  

  

• Do we need our passports?

  Starting on June 1, 2009, ALL US citizens will need a passport or a passport card to travel anywhere and by any means outside the United States. Currently, US citizens need a passport if they travel by air regardless of their destination. The new rule now applies to LAND and SEA travel as well. In the past US citizens have been able to reenter the country from Canada, Mexico and the Caribbean with just a photo ID and a birth certificate or other form of citizenship. The US State Department has been gradually phasing in tighter restrictions and the JUNE 1 rules will bring all travel in line, regardless of destination. The only exception is children under the age of 16. For travel from Canada, Mexico or the Caribbean they will continue to be allowed reentry with a birth certificate or naturalization paper. Of course children traveling outside North America will still need passports as they always have. The Passport Card: Did you know you can also get a passport card? It is much less then a passport book and you can even apply by mail!! GO to the website mentioned below for more information. For up to date information – here. To find a passport processing center near you – iafdb.travel.state.gov

• Do I need Mexican car insurance?

  Yes. Mexican law requires all travelers to obtain Mexican car insurance. Insurance can be purchased online through various agencies such as AAA, Costco, etc., If you need assistance in finding an agent, please contact us and we will be happy to assist you.

• Are there limits or restrictions on what I can bring back to the US?

  Yes. The US government has very strict regulations about what travelers are allowed to bring back with them. The US restriction on alcohol is one liter per adult. You are also allowed to bring back shrimp and fish. Please do not bring back any fruits, vegetables, uncooked meats, or dairy products to the US – they are strictly prohibited.

• Will there be a long wait at the border to cross back into the US?

  Yes and no. The border crossing is simple. Just have your passports/birth certificates ready to show the Border Patrol agent and follow all instructions on the signs posted as you approach the booth. The time it takes to cross back into the US depends on the season, whether it’s a holiday weekend, Spring Break, or an average Sunday. During busy vacation times there are often delays due to everyone heading back to the border at the same time. During extremely busy weekends it’s always better to plan to stay and enjoy an extra day and avoid the traffic! You can check “live” wait times at the border crossing at this link and choosing “Mexican Border Ports of Entry” and then choosing “Lukeville”: http://bwt.cbp.gov/

• Can I rent a car in the US to take to Rocky Point?

  Yes, certain US rental car companies, such as Enterprise, will allow you to rent a car or van and take it across the border to Rocky Point; however, you must purchase their Mexican insurance. If traveling in a rental car just be sure you have the valid rental agreement in your possession and proof of insurance.

• Can we bring food and drinks?

  Bring all you want. There is no restrictions at the border and each unit has a full-size kitchen. Its also smart to travel across the desert with plenty of water.

• Should we bring linen and towels?

  The units are fully furnished. You should bring towels and beach chairs for your time spent away from the room, but otherwise the units have all wears, linens and supplies.

• Do you provide beach chairs and umbrellas?

  Because each condo and villa is individually owned, we cannot guarantee that the unit you choose will have beach chairs and an umbrella. There are loungers in the pool area and at the large Palapa, but these loungers may not be taken onto the beach.

• What type of kitchen wears and utensils are available?

  Each unit is privately owned and so the inventory will vary slightly. By in large, the units all have the basics for preparing traditional meals. Owners are free to elaborate about these type of furnishings on their profile so you are welcome to look around at View Units.

• I know Playa Azul doesn't allow pets, but can we bring a very small, very very well-trained dog?

  No. we have a strict policy of no pets allowed.

• Will my room have a phone and internet?

  There is wifi in the lobby area.

• Will my cell phone work in Rocky Point?

  Some do, some don’t. Regardless, you’ll likely be roaming so fees will incur.

• Can I use credit cards and debit cards while in Rocky Point?

  Yes, in most places.

• How far is it from Playa Azul Resort to town?

  Once you get the highway 3 to Rocky Point is around 20 minutes.

• How many people can we have in each unit?

  Each unit, depending upon the size, has strict occupancy limits that are shown on each unit’s description page. If you are traveling with a large group, please contact us and we will do everything possible to assist you in choosing the appropriate units for your group. At check-in, bracelets identifying you as a Playa Azul Resort rental guest will be given to each member of your party. Occupancy limits include children, regardless of their age. Occupancy limits are strictly adhered to at Playa Azul Resort. Please be sure you are not bringing more people than the unit you have reserved allows. If you arrive with additional guests that are not within the occupancy limits you will be not be allowed to check-in and will not receive a refund.

• Can you guarantee a certain unit or special accommodations?

  You can view the available units for the dates you have chosen for your vacation and your reservation will be made for the unit you choose. However, and due to circumstances beyond our control such as maintenance issues that cannot be immediately resolved, there may be instances where we will need to re-accommodate you to a comparable unit. We do everything we can to avoid those types of situations, but are unable to guarantee a situation that may be beyond our control when you check-in.

• What about fireworks and beach bonfires?

  No fireworks or bonfires are allowed on Playa Azul Resort property or on Federal Beach Areas. A renting guest found with fireworks will be evicted from the resort and no refund will be given.

• Can I use a BBQ inside my condo or villa?

  You may not use any type of barbecue inside the unit. There are BBQ’s located in the common area by the large Palapa.

• Is it safe to drink the water?

  For drinking purposes, most everyone drinks bottled water. Please bring your own water, or purchase in town. During the summer it can get very hot on the beach and to avoid dehydration we recommend that in addition your beverage of choice you bring small water bottles with you for your cooler.

• What is the Entry Protocol for Tourist?

  1. MAKE SURE TO CHECK THE LIST OF PROPERTIES CERTIFIED BY THE CITY THEY WILL BE PUBLISHED ON THE OFFICIAL PUERTO PEÑASCO CITY PAGE: HTTPS://PUERTOPENASCO.GOB.MX/ AS WELL AS ON THE SITE OF THE PUERTO PEÑASCO CONVENTION AND VISITORS BUREAU WWW.COMETOROCKYPOINT.COM SO YOU CAN CHOOSE A CERTIFIED PROPERTY TO MAKE YOUR RESERVATION. (ONLY RESERVATIONS FROM PROPERTIES IN THIS LIST WILL BE ALLOWED INTO THE CITY).
  2. ON THE DAY OF YOUR ARRIVAL BE AWARE YOU WILL BE STOPPED AT A SANITARY CHECK POINT AT THE CITY ENTRY.
  
  
  3. AT THIS CHECK POINT YOU MUST BE READY WITH CONFIRMATION LETTER THAT INCLUDES THE NAMES OF EVERYONE IN THE CAR AS WELL WITH EVERYONES ID´S.
  
  
  4. STAFF FROM THE CONVENTION AND VISITORS BUREAU (OCV) WILL REQUEST IDENTIFICATION FROM ALL PASSENGERS AND CHECK TO SEE THIS COINCIDES WITH THE RESERVATION, NAMES, AND DATE OF ENTRY ON THE LIST SENT DAILY TO THE CONTROL POINT BY THE CENTERS THAT HAVE BEEN CERTIFIED BY THE CITY. IF THE INFORMATION IS NOT ON THE LIST, ACCESS WILL BE DENIED. UPON VERIFYING THAT ALL INFORMATION IS IN ORDER, GUESTS WILL PASS TO THE NEXT FILTER.
  
  
  5. PERSONNEL FROM THE NAVY AND NATIONAL GUARD WILL TAKE DOWN INFORMATION OF VEHICLES AND, WITH A THERMAL CAMERA, TAKE TEMPERATURES OF ALL PASSENGERS IN THE VEHICLE. IF EVERYONE HAS A BODY TEMPERATURE LESS THAN 37.5ºC (NORMAL BODY TEMPERATURE), THEY WILL BE ALLOWED ENTRY.
  
  
  6. IF ANY OF THE PASSENGERS HAS A HIGH TEMPERATURE, A SECOND TEST WILL BE DONE WITH A DIGITAL THERMOMETER. IF THE PERSON HAS A TEMPERATURE LESS THAN 37.5ºC (NORMAL BODY TEMPERATURE), THEY WILL ALL BE GIVEN ENTRY TO THE CITY. IN CASE THIS SECOND TEST INDICATES A HIGH TEMPERATURE, THE INDIVIDUAL WILL BE WELCOME TO DO A RAPID TEST FOR COVID-19, WITH RESULTS IN 15 MINUTES. IF THE PASSENGER DOES NOT ACCEPT, ENTRY INTO THE CITY WILL BE DENIED TO ALL PASSENGERS. IF UNDERGOING THE TEST, ENTRY WILL BE ALLOWED DEPENDING ON THE TEST RESULT.

  
  
  En español https://visitapuertopenasco.com/protocolo-de-entrada-para-el-turista/